Welcome to Khan Baba Online, your premier destination for authentic Pathani Suits. We strive to provide you with the best shopping experience possible, and part of that commitment includes ensuring your satisfaction with your purchases. Our Returns & Exchange Policies are designed to be fair, transparent, and straightforward. Please read the following carefully to understand your rights and responsibilities when returning or exchanging items purchased from Khan Baba Online.
1. Return Policy:
We understand that sometimes an item may not meet your expectations or may arrive with unforeseen defects. In such cases, we offer a hassle-free return process for eligible items. Here’s what you need to know:
- Eligible items for return must be in their original condition, unworn, unwashed, and with all tags attached.
- Returns must be initiated within 14 days of the delivery date. Any requests for returns made after this period may not be accepted.
- To initiate a return, please contact our Customer Service team with your order details, reason for return, and any relevant photos of the item(s) if applicable.
- Once your return request is approved, you will receive instructions on how to return the item(s) to us.
- Upon receiving the returned item(s) and confirming their eligibility, we will process a refund to your original payment method. Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
2. Exchange Policy:
If you received an item that doesn’t fit quite right or if you simply changed your mind about the color or style, you may be eligible for an exchange. Here’s what you need to know:
- Exchanges are subject to product availability. If the desired item is out of stock, we will process a refund instead.
- Like returns, exchanges must be initiated within 14 days of the delivery date.
- To request an exchange, please reach out to our Customer Service team with your order details and the details of the item you wish to exchange it for.
- Once your exchange request is approved, you will receive instructions on how to return the original item(s) to us.
- Upon receiving the returned item(s) and confirming their eligibility, we will ship out the replacement item(s) as soon as possible. Any price differences will be settled accordingly.
3. Non-Returnable Items:
Please note that certain items are not eligible for return or exchange, including but not limited to:
- Items that have been worn, washed, altered, or damaged by the customer.
- Items without their original tags or packaging.
- Customized or personalized items.
4. Defective or Incorrect Items:
In the rare event that you receive a defective or incorrect item, please contact our Customer Service team immediately for assistance. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.
5. Final Note:
At Khan Baba Online, we value your trust and satisfaction above all else. If you have any questions or concerns about our Returns & Exchange Policies, please don’t hesitate to contact our Customer Service team for assistance. Your feedback is invaluable to us as we continuously strive to improve our services and offerings.
Thank you for choosing Khan Baba Online for your Pathani Suit needs. We appreciate your business!